Have you ever found yourself in a position and wondered how got you there? How did that happen? At some point, we've all probably felt this way to some extent. We'll discuss what this looks like for you, for your clients, and what action steps must be taken immediately and what be addressed.
When I was younger, a great leader that I still know and admire today would tell me that if I don't have time to do it right the first time, when would I have time do it right the second time? It's important to be deliberate and carve out time for training your team to become leaders from the front, the middle, or wherever they are in the hierarchy of your organization. With the high cost of client acquisition, your business cannot afford to take any chances. From a high level, I like to approach leadership training for everyday business teams from the following four areas:
Take Action: Have you ever found yourself in a position and wondered how you got there? How did that happen? At some point, we've all probably felt this way to some extent. We'll discuss what this looks like for you, for your clients, and what action steps must be taken immediately and be addressed.
Alignment: Have you ever communicated with someone and for whatever reason, you could not get on the same page? I have found that when communication is not in alignment, escalations can occur. The adverse of this is true as well. We'll talk about how to communicate to your internal team and external customers that ensure we're all in alignment and speaking the same language. As the old adage says, "It's not what you say, it's how you say it."
Why: We'll go through exercises that help us shatter assumptions about what is not only important to you and your team as an organization, but what is important to your clients about why they do business with you, why they are in need of your products and services, and why it all matters.
Breakout to Break Through: Throughout each part of the process, short breakout sessions allow all team members to collaborate in groups to discuss the realities of internal and external challenges that face not only the organization as a whole, but that also face individuals down to the levels of the front line realities, where the rubber meets the road between clients and team members throughout your organization.
Let's spend a half or full day taking you and your team through a leadership training together. Whether you're leading from the front, middle or not, this training will help each participant think outside the box, gain alignment with all areas of your organization, and help them rekindle why they come to work each day for more than just a paycheck.
What does leadership training look like currently in your organization? Could your team benefit from an outside leadership training? At the very least, learning about and applying leadership performance practices from outside perspectives can have a deep and lasting impact on a shared experience with members of your team from all levels.